Cancer Council Helpline 13 11 20 is the best way to access support, services and information.
If you have cancer or are a family member, friend, carer or health professional helping someone with cancer, you can speak with an experienced nurse counsellor who understands the impact of cancer. Call 13 11 20, Monday to Friday, 8:30 am – 8:00 pm.
Our nurse counsellors do not provide medical advice, but can help to clarify medical terms, procedures and treatments; inform you about services that may be helpful; provide you with printed information; or just talk with you about your cancer experience.
If you have communication, hearing or language needs, you can connect with us:
- TTY speech and hearing impaired users, call 133 677
- Speak and listen users, call 1300 555 727
- Languages other than English users, call Translating and Interpreter Service on 131 450 then ask for Cancer Council Helpline 13 11 20.
Clear, up to date information
We will provide you with up to date, evidence-based information by phone, letter, email, our website, in print or in person. Often when you are affected by cancer you can feel upset, frightened and overwhelmed. This can make it hard to understand and remember the information you are given.
We can help by clarifying medical and treatment details, and by providing clear, up to date, evidence-based information about cancer.
Katherine's story—Cancer survivor, Katherine, describes her journey through cancer and how Cancer Council Helpline was able to support her.
You can access our information by any of the following methods:
- Email: firstname.lastname@example.org
- Phone: 13 11 20
- Post: PO Box, 929, Unley BC, SA, 5061
- In person: 202 Greenhill Road, Eastwood, SA, 5063