Cancer Council SA prides itself in operating at or exceeding industry expectations across business practices in the healthcare industry, the fundraising industry and the broader charity sector.
Our staff and regular volunteers are asked to operate within a Code of Conduct to work with the organisation. This Code of Conduct helps to maintain the best possible working environment and ensure we meet the needs of the community we serve.
Cancer Council SA is an organisational member of the Fundraising Institute of Australia (FIA) and aims to meet or exceed the Principles and Standards of Fundraising Practice for the industry.
Have we failed to met your expectations?
If you feel that Cancer Council SA has in anyway breached any of the principles, standards or code of conduct we would really like to hear from you. We have literally thousands of volunteer fundraisers collecting monies across the state at any one time. It is important that feedback comes through to us so we can correct any activities that do not meet industry standards or your expectations. Cancer Council SA relies heavily on community fundraising activities and we do our best to ensure these activities meet community expectations.
There are many ways to lodge a complaint regarding the activities of Cancer Council SA or any of our community supporters:
By phone: we find this the fastest and most effective way to resolve complaints.
- Please call us on 1300 65 65 85 for fundraising complaints or feedback.
- Please call 13 11 20 for complaints or feedback about our services including counselling, Helpline support, our accommodation facilities, our volunteer drivers or any of our other cancer services.
- Please call 08 8291 4111 for any other complaints or feedback to ensure your call is directed to the most appropriate person.
By email: all email complaints will be directed through to the appropriate person and we aim to respond to your issue as soon as possible. Often we need to contact members of the community which can take some time and so we aim to have a response to you within five working days.
Please email firstname.lastname@example.org
In person: please visit us at 202 Greenhill Rd, Eastwood. Please see the map here for our exact location.
By post: please address mail to Chief Executive, Cancer Council SA, PO Box 929, Unley BC, South Australia 5061.
If you are not satisfied with any response you receive regarding our fundraising activities then you can register your complaint with the Fundraising Institute of Australia through the FIA Complaints Process.
You also have the option to register any complaint within South Australia through the Office of Consumer and Business Services www.ocba.sa.gov.au/consumeradvice/complaints/index.html or through the Office of the Liquor and Gambling Commissioner here in South Australia www.charities.sa.gov.au/.