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Customer Service Volunteer

Multiple positions available

Role overview

We recognise the power of community and are committed to working with an incredible community of supporters to help achieve our vision of a cancer free future.

Working with our Fundraising team, the Customer Service Volunteer provides an outbound telephone service to our valuable supporters and donors, with a courtesy call to keep them informed and say “thank you” for their contribution to Cancer Council SA.

As a Customer Service Volunteer you will:

  • Read from scripts to thank donor participation, convey information correctly, or seek further support.
  • Use Salesforce and excel spreadsheets to navigate call lists and update records.
  • Maintain a positive, empathetic and professional attitude toward supporters and donors at all times.

To succeed in this role, you will need:

  • Excellent interpersonal, listening and communication skills and an ability to communicate respectfully with people from varied backgrounds.
  • A confident telephone manner with strong customer service experience to convey information correctly.
  • The ability to work independently with indirect supervision.

Location and time required:

  • This position is located at 168 Greenhill Road, Eastwood.
  • The role is required Wednesday and/or Thursday from 10 am to 3 pm.

Special conditions:

  • The successful volunteer will be a non-smoker.
  • As a part of our recruitment process you may be required to undertake a medical assessment, validate any relevant vaccinations and criminal history checks and/or complete any practical assessment deemed appropriate to the role.

For more information, contact Alice Clark on 08 8291 4124 or email

Or click on the button below to apply.

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We regularly require assistance from volunteers at events and fundraising campaigns.
Keep an eye on this page for new opportunities or alternatively, contact