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Our 13 11 20 Information and Support service is a confidential service, open Monday to Friday, 9 am to 5 pm (cost of a local call, except from mobiles), and is staffed by experienced cancer nurses.

Watch our short video on calling 13 11 20:

Anyone can call Cancer Council 13 11 20 –
people living with cancer, their families, carers and friends,
the general public, workplaces and healthcare professionals.

Although we can’t give individual medical advice, we can:

  • talk to you about the effects of specific types of cancer and how to cope with treatments and their side effects
  • provide a listening ear and a place to share your experience
  • provide advice about how to prevent cancer and answer questions about early detection
  • tailor information, emotional and practical support to your needs
  • link you with a range of support services

To contact our Cancer Council Nurse for information and support:

Other support services

If you require information and support in a language other than English, please call the National Translating and Interpreting Service on 13 14 50 and ask for Cancer Council 13 11 20.

We welcome calls through the National Relay Service if you are deaf, have a hearing and/or have a speech impairment. Choose your access option (information here) and give the Cancer Council number 13 11 20 when asked by the relay officer.

If you need support outside of business hours, you may wish to access our online forum Cancer Council Online Community. This is a safe and supportive space and you will have access to forums, blogs and online support groups.

Translated resources



We have a range of resources available in languages other than English.

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Heard something about cancer and not sure if it’s true or just a myth? iheard has been created to dispel stories, rumours and fanciful claims about cancer.

Visit the iheard website to find out more at

Dry July Foundation: Funding our national 13 11 20 service

We are grateful to the Dry July Foundation for supporting Cancer Council.  Since 2019, funds raised through Dry July have supported our vital 13 11 20 Information and Support service where our specialists provide confidential cancer information to more than 37,000 callers across Australia each year. Without support from partners like the Dry July Foundation and our community, we couldn’t provide services like 13 11 20 for people impacted by cancer and their loved ones. Find out more about Dry July here.

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