Accommodation services and facilities

Reception

For reception, press the dedicated reception button (top right-hand corner of your room phone). This number is accessible 24 hours a day, seven days a week.

Greenhill Lodge’s Reception hours:

7.00 am – 10.00 pm, seven days a week and including all public holidays.

Our busiest times are during check-in and check-out between 10am-3pm. To avoid waiting for assistance, please attend outside these times.

After hours, your call will be diverted to the onsite Night Duty Officer.

Reception can assist with the following:

• Accommodation bookings
• Referral to Social Workers
• Luggage storage (on arrival and prior to departure only)
• Newspapers (e.g. The Advertiser, Sunday Mail)
• Hairdryers
• Shopping service bookings

Accommodation

You will be provided with a room key card upon arrival. This will provide access to the following:

• Building
• Lifts
• Waste refuse rooms
• Your room
• Room electricity – please insert your room card in the slot near the entrance door for power. Always remove the card before leaving your room.

Please take care of your key card as lost keycards will incur a $5.00 replacement fee.

Building access

The entrance doors to the building will be locked between 5.30 pm and 7.00 am on weekdays and between 4.30 pm and 8.00 am on weekends.

Please ensure you take your room key card with you to access the building during these times. An intercom is located at the entrance of the
building to contact Reception if required.

Internet use

Free wireless internet connection is available, and the Wi-Fi login and password is located on your TV (see Menu\Connect\Guest Wi-Fi).

Concierge Service

As the welcoming face of Cancer Council SA, our Concierge Volunteers work alongside Reception staff aiming to enhance the quality of your stay
with us.

Concierge Volunteers are primarily located on the ground floor and are available Monday to Friday, 9.00 am – 4.30 pm (except public holidays).

Our Concierge Volunteers can help you with:

• Luggage /trolleys
• Finding your way
• Transport bookings
• Meal bookings
• Using equipment and appliances
• General enquiries