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Guest Rights and Responsibilities

Respectful behaviour in a community living environment

Being away from home while undergoing treatment is stressful, and we acknowledge living in a small room and sharing spaces can be challenging.

We thank you in advance for your cooperation in respectfully sharing communal areas such as the Guest Kitchen and Guest Laundry and keeping noise levels low at night, and in particular, television and radio volumes.

If you have concerns about the behaviour of other guests during your stay, please speak with Reception staff so this can be addressed.

If you are approached about an issue, we ask you to work with us to ensure the safety and comfort of all guests. Greenhill Lodge is here to support everyone impacted by a cancer diagnosis. Anti-social behavior may result in you being asked to leave and potentially impact future access.

Payment of room accounts

If you are eligible for a travel subsidy scheme and wish to claim your accommodation through Cancer Council SA, you will need to provide the relevant completed form (signed by your medical professional) to Reception staff as soon as possible after arrival and prior to departure. This process will minimise the risk of upfront costs to you. If you have any difficulties completing forms, please speak to Reception staff or Social Workers who can assist.

For any bookings under four nights, payment for accommodation will be required up front on arrival. A receipt will be provided.

No Smoking Policy

Cancer Council SA has a duty of care to safeguard the health and wellbeing of our guests, clients, staff and volunteers. As a smoke free organisation and facility,
smoking and vaping is banned in and around all areas of Cancer Council SA. This includes inside the building, balconies and terraces, car parks,
Cancer Council SA vehicles, garden facilities and within 10 metres of the building.

If you are observed to be smoking on or within 10 metres of Cancer Council SA property, you will be asked to cease by a staff member. A failure to comply with Cancer Council SA’s No Smoking Policy, may result in you being asked to leave the premises in addition to potentially jeopardising future access to Greenhill Lodge.

The building is fitted with smoke detectors throughout. Any associated costs resulting from evidence of smoking, either by your smoking setting off fire alarms or the cleaning of a room, may be charged to you.

We encourage any smokers to take advantage of the Quitline counsellors at Quitline 13 78 48. Research shows that smokers double their chances of successfully quitting smoking with the help of Quitline counsellors.

Please ask a Social Worker for further details.

Pet Policy

Pets are not permitted except for accredited assistance therapy dogs.

Please inform Cancer Council SA if you have an assistance therapy dog at the time of making your accommodation booking.

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