Cancer Council’s confidential information and support service is for all Australians impacted by cancer when they need it most, no matter their postcode, background or cancer type.
Our qualified healthcare professionals are here to listen, answer questions, and guide you to information you can trust, and support services that best meet your needs.
How to contact our 13 11 20 Information and Support service
Give us a call – we’re here to help
Our 13 11 20* Information and Support service is open Monday to Friday** from 9 am to 5 pm.
If you call outside of business hours, please leave a message and one of our qualified healthcare professionals will get back to you as soon as possible during our regular hours.
Your wellbeing matters. If you’re in emotional crisis and it’s outside our business hours, please don’t wait—reach out to Lifeline on 13 11 14 for immediate, confidential support.
*Cost of a local call, except from mobiles.
**Excluding public holidays
We can help in your language
If you require information or support in a language other than English, please call the National Translating and Interpreting Service on 131 450 and ask for Cancer Council 13 11 20.
Support is available if you have hearing or speech difficulties
Let’s connect in a way that works for you, we welcome calls through the National Relay Service. Choose your access option and give the Cancer Council 13 11 20 number when asked by the relay officer.
Tell us when to call you and we’ll be in touch
If you’d like us to call you back, please fill in your details below.
We’ll aim to contact you on the next business day between 9:00 am and 5:00 pm. You’re welcome to let us know your preferred time within those hours, and we’ll do our best to accommodate.
Send us your question and we’ll get back to you
Please fill out your details below and a Cancer Council SA healthcare professional will get back to you as soon as possible.
Watch our short video on calling 13 11 20
Anyone can call Cancer Council 13 11 20 –
people living with cancer, their families, carers and friends,
the general public, workplaces and healthcare professionals.
Although we can’t give individual medical advice, we can:
- talk to you about the effects of specific types of cancer and how to cope with treatments and their side effects
- provide a listening ear and a place to share your experience
- provide advice about how to prevent cancer and answer questions about early detection
- tailor information, emotional and practical support to your needs
- link you with a range of support services
Other support services
If you need support, you may wish to access our online forum.
The Cancer Council Online Community provides a safe and supportive space where you will have access to forums, blogs and online support groups.
Resources and fact sheets
We have a large range of resources available, including resources in languages other than English and easy to read resources.
iHeard – mission against health misinformation
iHeard is the Cancer Council’s mission against health misinformation.
It has been created to dispel stories, rumours and fanciful claims about cancer by fighting the spread of misinformation and providing users with factual, scientifically supported cancer information.
If you would like more information, call Cancer Council Information and Support on 13 11 20.
Dry July Foundation
We are grateful to the Dry July Foundation for supporting Cancer Council.
Since 2019, funds raised through Dry July have supported our vital 13 11 20 Information and Support service. Without support from partners like the Dry July Foundation and our community, we couldn’t provide services like 13 11 20 for all Australians affected by cancer.