Our Cancer Council 13 11 20 Information and Support Service is staffed by qualified health professionals from Monday to Friday, 9.00 am to 5.00 pm. To speak to a Cancer Council SA nurse call 13 11 20 or email askanurse@cancersa.org.au.
Anyone can contact Cancer Council 13 11 20
Our nurses understand the impact of cancer and its treatment, and how it can affect many aspects of a person’s life. No matter what type of cancer, where someone lives, their age or experience, our nurses were there to help.
We’re here for every South Australian impacted by cancer:
- people living with cancer
- carers
- families and friends
- the general public
- workplaces
- healthcare professionals.
How to contact Cancer Council SA’s experienced nurses
Call us on 13 11 20
When you call 13 11 20, you’ll speak directly with one of our qualified health professionals based here in Adelaide who can provide a listening ear, answer your questions and connect you with services that can help. If you call outside of business hours, please leave a message and we will get back to you as soon as possible Monday to Friday, 9.00 am to 5.00 pm.
Send us your question and we’ll get back to you
You can send our nurses a question at askanurse@cancersa.org.au or fill out your details in our ask a nurse form here and we’ll get back to you.
Request a call back from a nurse
If you would like to request a call back from one of our cancer nurses, please fill in your details on our request a call back form here. One of our nurses will aim to call you the next working day between the hours of 9.00 am and 5.00 pm.
Please note, client consent will be required before our qualified health professionals can provide any cancer-related information and support. Requests for call back made on another’s behalf may result in undue distress and therefore, cannot be serviced.
If you need emergency assistance, please call Triple Zero (000), Lifeline (13 11 14) or healthdirect on 1800 022 22.
For information on details we collect, please see our Privacy Collection Policy.
What to expect when you call Cancer Council 13 11 20
Hear from our qualified health professionals on what to expect when you call 13 11 20 and how they can help.
How Cancer Council 13 11 20 can help
A cancer diagnosis can be an overwhelming experience, and often people don’t know where to turn. If you have been diagnosed with cancer, or know someone who has, our qualified health professionals are here to help.
Although we can’t give individual medical advice, we can:
- provide support for coping with a new cancer diagnosis
- talk about the effects of specific types of cancer
- offer suggestions on how to cope with treatments and their side effects
- help you support a loved one with cancer
- provide information about cancer prevention and early detection
- tailor information to your practical and emotional needs
- connect you with other services that can help.
Additional support services
Languages other than English
If you need information or support in a language other than English, please call the National Translating and Interpreting Service on 13 14 50 and ask for Cancer Council 13 11 20.
Hearing and speech impaired support
If you have hearing or speech difficulties, contact us through the National Relay Service, choose your access option and give the Cancer Council number 13 11 20 when asked.
Out of hours support
You can access our online forum, the Cancer Council Online Community. This is a safe and supportive space where you have access to forums, blogs and online support groups.
Translated resources
For resources in languages other than English, click here.
Dry July Foundation: Supporting Cancer Council’s 13 11 20 service
Since 2019, funds raised through Dry July have supported Cancer Council’s Information and Support Service. Thanks to partners like the Dry July Foundation, our specialists can provide essential cancer information to more than 37,000 callers across Australia each year. Learn more about Dry July here.
